Training staff on occupational hazards is a legal requirement. HSE makes a specific statement on acoustic shock, as follows:
"...Operators should be trained to recognise such incidents and how to report them...Organisations that operate call centres should follow this advice and keep up to date with developments in this field..."
For the full HSE statement please click this link
Robert Vaughan, HSE, Noise and Vibration Programme Manager 31st August 2006
'Sound Safety II' tackles general issues concerning the Control of Noise at Work Regulations, Acoustic Incidents, Noise Interference, Malicious Calls, Technology, Hearing
Conservation and Personal as well as Corporate Responsibility. The course proposes preventative measures and solutions as well as reporting processes to mitigate risks including: Noise
Induced Hearing Loss, Acoustic Shock, Tinnitus, Hyperacusis, Dysacusis, Anxiety and Depression as well as other symptoms.
We were delighted to have received 4 out of 4 Stars for content and presentation from 'Health and Safety at Work Magazine' who particularly complimented us for our use of experts in
the relevant fields of knowledge to author the content. You can obtain a course demo CD by emailing your address and a request to firstname.lastname@example.org.
The course is no longer available on-line due to the heavy cost of managing and maintaining the site, however, we have resorted to a more cost effective solution to deliver the course which we hope makes the course more accessible to everyone. The course is now only supplied on a master disc which can be loaded on to the client Learning Management System or Intranet (by the client), or on individual user CDs (at an extra cost of £2/disc).
As a result of this we no longer need to provide any technical support and therefore can eliminate the annual 15% maintenance payment associated with the previous on-line system.
We applaud the employers in 2009 who adopted the ASP "Sound Safety II" course as 'standard training policy' for all existing and new call centre and office telephony employees.
There were organisations from both the public and private sector. Please see O2's statement of support.