| The Acoustic Safety Programme (ASP) was launched in 2004 by the Call
Centre Management Association with support from the Department of Trade
& Industry (Dti) and Communications Workers Union (CWU). The Programme
was designed and developed by Lilly Associates and is now managed by ProCertus
Limited - Occupational Health & Safety Services. Since its launch ASP
has received support from the Institute of Acoustics (IOA), the Trade Unions
Congress (TUC), E-Skills UK, the National Physical Laboratory (NPL) and
the European Confederation of Contact Centre Organisations (ECCCO), as well
as from organisations around the World such as; CCMA Australia, TCO Standards
Agency in Sweden and the European Health & Safety Organisation. ASP
also has ongoing industry support from; Capita Health Solutions, Clement
Clarke Communications C3, GN Netcom, Plantronics, Premier Global, Nomad
Track, Scottish Power, Sennheiser Communications and Tecteon Plc amongst
others. You can see a full list of the ASP Support Network by clicking
here |
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Introduction
The Acoustic Safety Programme is the first public-private health and safety
initiative to help Business and Call Centre Operators to protect their
staff from the causes and symptoms of Noise Interference and Acoustic
Shock delivered via telephone and headset systems. The Programme has a
unique specialist skill base including; scientific research, clinical
audiology and psychology, occupational health, ENT Surgery, health &
safety, DSP and acoustics engineering, industrial hygiene, technology
measurement and standards. The Annual Acoustic Safety Conference is a
learning and awareness solution that includes: presentations, lectures,
courses and specialist solutions workshops, followed up by access to training
tools, guidance and advice, e-learning courses and a range of business
and personnel support services. You can book your delegate place today
by clicking our event page.
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Research & Testing
The ASP Research Partnership is a public-private funded organisation
set up to specifically carry out studies into the causes and effects or
acoustic shock and noise interference in the work place. The Partnership
also operates a unique and independent telephony equipment-testing programme,
which results in the publication of specialist reports on the safety,
performance and functionality of telephony equipment. You can read more
about the research Partnership, its projects and who is involved by clicking
here
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We Care About Hearing Campaign
The “We care about hearing” campaign is the fundraising arm
for the Research and Testing work carried out by the ASP-NPL Research
Partnership and it does this by working with Government, Unions and Industry
– challenging employers to support the project by demonstrating
that they “Care about hearing”. You can read more about this
campaign by clicking
here
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Publications & Information Service
The Programme has a Publications and Information Service where you can
download training tools, guidance and advice, as well as research documents,
definitions and explanations about noise interference and acoustic shock
syndrome as well as other issues concerning noise at work, noise assessments,
occupational health and medical information. You can see more detail on
what is available and how to download it by clicking
here
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Equipment Solutions
As a result of requests from our users, mainly leading employers of call
centre workers, we have created an ‘Equipment Solutions’ website
within the ASP portal. This site allows leading telephony equipment manufacturers
and suppliers as well as providers of related services to showcase their
specialist products and services in one location, at one time for the
viewer. The companies we have invited to participate in this opportunity
to show users of the Acoustic Safety Programme a like for like comparison
are those organisations we believe have an inherent safety culture. These
companies have shown a policy of investment for the furthering and development
of safety features and functions within their equipment for the enhanced
protection of their clients; the telephony operative and those of us who
use headsets and handsets as part of our daily working life. To see what
these companies are offering please click
here
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Employer Support Services
Finally, the Acoustic Safety Programme provides a range of employer support
services which pool the resources of all of our partner, as well as our
specialist in-house experts, to bring you the best and most cost-effective
range of assessment, consultation, technology guidance and occupational
health solutions for noise at work related requirements. Please read more
about these services by clicking
here
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