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The Information Centre for Occupational Hearing Conservation

supported by public and private sector partners

Click here for PCSA article on Acoustic Shock
Legislation that can be applied to injury and sickness caused by noise at work
  • Health and Safety at Work Act 1974
  • The Provision and Use of Work Equipment Regulations 1998
  • The Control of Noise at Work Regulations 2005
  • The Reporting if Injuries, Diseases and Dangerous Occurrences Regulations 1995

About the Programme and Background
The Acoustic Safety Programme (ASP) was launched in 2004 by the Call Centre Management Association with support from the Department of Trade & Industry (Dti) and Communications Workers Union (CWU). The Programme was designed and developed by Lilly Associates and is now managed by ProCertus Limited - Occupational Health & Safety Services. Since its launch ASP has received support from the Institute of Acoustics (IOA), the Trade Unions Congress (TUC), E-Skills UK, the National Physical Laboratory (NPL) and the European Confederation of Contact Centre Organisations (ECCCO), as well as from organisations around the World such as; CCMA Australia, TCO Standards Agency in Sweden and the European Health & Safety Organisation. ASP also has ongoing industry support from; Capita Health Solutions, Clement Clarke Communications C3, GN Netcom, Plantronics, Premier Global, Nomad Track, Scottish Power, Sennheiser Communications and Tecteon Plc amongst others. You can see a full list of the ASP Support Network by clicking here

Leading the way in communications health and safety

The Acoustic Safety Programme is the first public-private health and safety initiative to help Business and Call Centre Operators to protect their staff from the causes and symptoms of Noise Interference and Acoustic Shock delivered via telephone and headset systems. The Programme has a unique specialist skill base including; scientific research, clinical audiology and psychology, occupational health, ENT Surgery, health & safety, DSP and acoustics engineering, industrial hygiene, technology measurement and standards. The Annual Acoustic Safety Conference is a learning and awareness solution that includes: presentations, lectures, courses and specialist solutions workshops, followed up by access to training tools, guidance and advice, e-learning courses and a range of business and personnel support services. You can book your delegate place today by clicking our event page.
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Research & Testing
The ASP Research Partnership is a public-private funded organisation set up to specifically carry out studies into the causes and effects or acoustic shock and noise interference in the work place. The Partnership also operates a unique and independent telephony equipment-testing programme, which results in the publication of specialist reports on the safety, performance and functionality of telephony equipment. You can read more about the research Partnership, its projects and who is involved by clicking here
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We Care About Hearing Campaign
The “We care about hearing” campaign is the fundraising arm for the Research and Testing work carried out by the ASP-NPL Research Partnership and it does this by working with Government, Unions and Industry – challenging employers to support the project by demonstrating that they “Care about hearing”. You can read more about this campaign by clicking here
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Publications & Information Service
The Programme has a Publications and Information Service where you can download training tools, guidance and advice, as well as research documents, definitions and explanations about noise interference and acoustic shock syndrome as well as other issues concerning noise at work, noise assessments, occupational health and medical information. You can see more detail on what is available and how to download it by clicking here
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Equipment Solutions
As a result of requests from our users, mainly leading employers of call centre workers, we have created an ‘Equipment Solutions’ website within the ASP portal. This site allows leading telephony equipment manufacturers and suppliers as well as providers of related services to showcase their specialist products and services in one location, at one time for the viewer. The companies we have invited to participate in this opportunity to show users of the Acoustic Safety Programme a like for like comparison are those organisations we believe have an inherent safety culture. These companies have shown a policy of investment for the furthering and development of safety features and functions within their equipment for the enhanced protection of their clients; the telephony operative and those of us who use headsets and handsets as part of our daily working life. To see what these companies are offering please click here
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Employer Support Services
Finally, the Acoustic Safety Programme provides a range of employer support services which pool the resources of all of our partner, as well as our specialist in-house experts, to bring you the best and most cost-effective range of assessment, consultation, technology guidance and occupational health solutions for noise at work related requirements. Please read more about these services by clicking here
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